If its general insurance (car, bike, house etc)
If you have a complaint about your insurance
The General Insurance Standards Council (GISC) is an independent organisation which regulates the sales, advisory and service standards of its members (insurers, intermediaries - including brokers - agents and anyone acting for them). Its main purpose is to make sure that general insurance customers are treated fairly and properly.
The GISC code sets out standards of good practice which all our members must follow when they deal with customers buying general insurance.
If the member fails to meet the standards of the code, and you suffer as a result, you have the right to complain under an independent complaints scheme to which all our members must belong.
How to complain
Write a letter of complaint to the organisation concerned (marking your letter for the attention of the Chief Executive) - in this letter you should set out your complaint and make clear how you want the dispute resolved to your satisfaction
GISC members must belong to the Financial Ombudsman Service or the GISC Dispute Resolution Facility - members must advise customers of the scheme to which they belong
Most insurer members will belong to the Financial Ombudsman Service (FOS) which can be contacted on 0845 080 1800 (calls charged at local rate).
All other members will belong to the GISC Dispute Resolution Facility which can be contacted on 0845 601 2857 (calls charged at local rate)
GISC will not always be able to deal with your complaint, but where we cannot we will advise you if there is another course of action you can take. As a guide, GISC will deal with a complaint which:
concerns a general insurance policy for an individual (eg: personal insurance for yourself, your family and your property, but not life assurance or pensions)
concerns a matter occurring on or after the date on which the member joined GISC
but cannot deal with a complaint which:
doesn't relate to a member of GISC
covers commercial/trade activity
is already the subject of arbitration or Court Proceedings
is covered by the Financial Ombudsman Service
If its life assurance or investment linked business such as a mortgage endowment.
FSA Consumer helpIf none of this works and you still feel you have a case try the press or TV and get yourself a lawyer.